BUSINESS PROCESS OUTSOURCING

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At Triophore Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Triophore. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

HOW TRIOPHORE BPO HELPS ?

Triophore BPS is a global leader in providing next generation business process services to global enterprises. Our key capabilities are:

  • Operations excellence based on our years of experience with large, global clients.
  • Industry expertise with focus on select industry verticals at Triophore, combining IT and Business Process solutions.
  • Transformation capability based on customer / industry needs and usage of flexible, innovative solutions including process automation, intelligent business platforms that work with existing IT landscape for the customer and new age assets in Cloud, Analytics, Mobility, Digital for the enterprise.
  • Pre-built Assets focused on process improvements that can be used from Day 1 without significant investment.
  • Industry Focused, platform-based Solutions: Integrated IT and BPS solutions, leveraging a large eco-system of Product partnerships and flexible commercial models including BPaaS and Utilities.
  • Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly.

OUR BUSINESS PROCESS OUTSOURCING

DOMAIN EXPERTISE

  • Fulfillment: Order creation and configuration, order validation and handling, order management and delivery, service configuration and activation, resource provisioning and allocation.
  • Service Assurance: Customer problem handling, multi-channel customer service support, Technical support retention and churn management, enabling customer self-care, Field Service Support.
  • Billing & Revenue Management: Credit Management, Bill enquiry management, Bill Dispute Management, Collection/receivables management, cross-sell/upsell management, Settlements and Reconciliation.
  • Media Support: New Media and Social, Publishing, Ad Operations, Entertainment and Studios and Sales and Marketing support.
  • Network Equipment Provider (NEP): Order Management, Order Booking and Promising, Returns Management and support, FAO (link to CBS), SCM (link to SCM page), HRO (link to HRO page) and Collections.

BUSINESS VALUE

Revenue optimization
  • Monetize content
  • Control production costs
  • Manage fulfillment
  • Inventory optimization
  • Effective supplier management
  • Product catalogue management
Revenue optimization
  • Driving satisfaction
  • Retention and loyalty
  • Net Promoter Score (NPS)/CSAT
  • Increased Customer experience and touch points
End user engagement
  • Insight driven, dissemination of advertisements
  • Tools to measure impact (conversion) of advertisements
  • Measure responsiveness across channels
Process efficiency
  • Process excellence - streamline processes and reduce complexities through automation
  • Standardization - Predictable and consistent service
  • Improve cycle time and Right First Time (RFT)
  • Best-in-class Industry Benchmarking
Cost reduction
  • Increase revenue and cash flow - cost-of-order
  • Self-service/eliminate touch
  • Right shore operations
  • Continuous improvement
  • Reducing cost to service
  • Driving cost avoidance

DIFFERENTIATORS

  • Next Gen Customer Experience platform - a game-changing technology combined with proven customer support expertise to deliver a superior customer experience and management
  • Alignment to eToM (Enhanced Telecom Operations Map) - the model describes business processes required by a service provider and defines key elements and how they interact
  • Customer analytics - for segmentation, churn management, upsell/cross sell, customer lifecycle analytics

Industry

Triophore BPO offers niche solutions to different industries with an objective to enhance their productivity and cost efficiency. Our solutions combine deep domain knowledge, and strategic program and process management experience with consulting, technology, and proven integration and support capabilities.

  • Communication Service Providers
  • Energy and Utilities
  • Financial Services
  • Healthcare
  • Insurance
  • Manufacturing
  • Media and Entertainment
  • Retail, CPG and Logistics
  • Services
  • Business Transformation Services
  • Indian Domestic BPO

Services

Triophore BPO is an end-to-end outsourcing services provider. With proven capabilities and deep domain expertise, we address your business challenges through our integrated IT and business process outsourcing solutions that address critical business functions.

  • Customer Service Outsourcing
  • Finance and Accounting
  • Human Resources Outsourcing
  • Legal Process Outsourcing
  • Sales and Fulfillment
  • Sourcing and Procurement Outsourcing
  • Digital Business Services
  • Business Transformation Services
  • Indian Domestic BPO
  • Robotic Process Automation
  • Triophore Technologies is a world renowned technology company. Offering world class innovative products. Designed and developed by Triophore Technologies. Maintained by the Triophore Web Development Team.